Ways of Ordering Your Repeat Medication

  • By using our online services, SystmOnline – if you are not registered to use this service, please Register for Our Online Services.
  • Use the prescription boxes at reception or post through our doorplace your computer printout in the box with the items ticked that you require clearly marked. Make sure you have marked the slip clearly if the prescription is not to be collected from the surgery.
  • By emailing:
  • By post – if you enclose a SAE we will post the prescription back to you.

Please allow 2 full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.


Due to staffing issues during the pandemic, we will now be running the opening hours of 08:15-17:00. The dispensary may occasionally need to close between 13:00-14:00 for lunch.

You will still be able to drop in your repeat prescription request to the surgery during the normal surgery hours of 08:00-18:30.

During the pandemic please post these through the front door at Southgates or use the prescription box which is accessible outside at The Woottons.

You will be able to order/collect your medications from Southgates Medical Centre if you live in:

  • Ashwicken
  • Blackborough End
  • Bawsey
  • Castle Rising
  • Clenchwarton
  • Congham
  • East Winch
  • Flitcham
  • Gayton
  • Grimston
  • Harpley
  • Magdalen
  • Middleton
  • North Runcton
  • Pentney
  • Pott Row
  • Roydon
  • Runcton Holme
  • Saddlebow
  • Setchey
  • Terrington St Clement
  • Tilney all Saints
  • Tilney cum Islington
  • Tilney – St Lawrence
  • Walpole St Andrew
  • Watlington
  • West Bilney
  • West Winch
  • Wiggenhall St Germans
  • Wiggenhall St Mary
  • Wiggenhall St Peter
  • Wolferton
  • Wormegay

If you would like to collect your medicines from Southgates, please Contact The Practice.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.

We encourage all patients to register for the free EPS service.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website