Hearing Loss

Cuppa Care

The Cuppa Care Project has been initiated and developed by the Rotary Club of Norwich and delivered by a partnership of local charities working jointly towards bringing people together and tackle loneliness that may be caused through poverty, disability, age, gender, lack of accessible local support and information services, geographical remoteness, poor transport or other needs.
Whether you just want to get out of the house, to meet new people, or chat about something that’s worrying you – we have friendly people on board of our Cuppa Care Bus who can help. Apart from us (Hear for Norfolk) you will be able to access support from Age UK Norwich, Vision Norfolk, Norfolk LGBT+ Project, Norfolk and Waveney Mind, Norfolk CAB, Age UK Norfolk and The Wellbeing Service.

Website: www.hearfornorfolk.org.uk/cuppa-care

Email: cuppacarenorfolk@gmail.com

West Norfolk Deaf Association

WNDA is a local charity providing support to Deaf people and those with acquired hearing difficulties in West Norfolk. Operating across two sites as well as in the community at GP surgeries and residential homes. They provide a whole range of comprehensive services for people of all ages and all levels of hearing loss, all designed to help Deaf people live independent, fulfilled lives.

Website: www.wnda.org.uk

Telephone: 01553 773399

Telephone: 01553 774766

Email: info@wnda.org.uk 

Sensory Support Services

The Sensory Support Unit aims to promote the inclusion, wellbeing and quality of life for residents of Norfolk who have a sensory loss. They provide social care assessments for people who are Deaf or have a dual sensory loss and provide an assessment and rehabilitation service where sight loss has become a critical or substantial barrier to independent living. The Sensory Support Unit can offer advice and training to carers, families and other professionals depending on assessed need.

Website: Norfolk Gov: Sensory Support Services

Telephone: 01603 224 087

Email: information@norfolk.gov.uk

Sensing Change

Sensing Change is a professional Social Work Practice providing a range of services including social work, rehabilitation, support and communication to people with sight and/or hearing loss throughout Suffolk and Waveney. We are contracted by Suffolk County Council to provide free social care assessments to Suffolk adults with sight and/or hearing loss, including carers who may be providing care for a relative or friend.

Website: www.sensingchange.org.uk

Telephone: 01473 260030

Text: 07739 249056

Minicom: 01473 711825

Email: info@sensingchange.org.uk


Support Deaf people and those with hearing loss or tinnitus to make life fully inclusive by providing the following services: information about hearing loss, signposting to local support services, information about Assistive Technology, Employment Support, Benefits Advice and Communication support.

Website: rnid.org.uk

Telephone0808 808 0123

Email: information@rnid.org.uk

Hearing Link - UK

Hearing Link England is a team of staff and volunteers who deliver group and one-to-one support for people with any level of hearing loss, and their family and friends. They also deliver community events and provide training to local organisations, to raise awareness of the practical and emotional challenges faced by those living with changes in their hearing.

Website: www.hearinglink.org

Telephone: 01844 348111

Email: enquiries@hearinglink.org


Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout Great Britain and Ireland, often through their telephone helpline.

Website: www.samaritans.org

Telephone: 116 123 

Email: jo@samaritans.org 

CAN Connect - North Norfolk CCG Area

A project that uses Life Connectors and Volunteers to help those who are feeling alone and isolated to identify and achieve goals, provide advice and coaching, help find other sources of support if specialist help is needed and find and support the individual to get involved with activities in their community

Website: www.canconnect.org.uk

Telephone: 0300 303 3920

Lily - King's Lynn and West Norfolk

Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the ‘No Lonely Day’ initiative. It encourages residents to develop friendships and engage in their local communities. Trained Lily Advisors can provide support over the phone or face to face to help people overcome feelings of loneliness and social isolation. They will work with clients to consider how engaging with the community can support their health and wellbeing.

Website: West Norfolk Gov: Lily

Telephone: 01553 616200

Email: asklily@west-norfolk.gov.uk

The Silver Line

The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Their specially trained helpline team can:

  • offer conversation and friendship
  • provide information and support
  • link callers to local groups and services
  • refer people on to receive regular friendship calls
  • protect and support older people who are suffering abuse and neglect.

Telephone: 0800 470 80 90

Email: info@thesilverline.org.uk

Deaf Connexions

Deaf Connexions is a voluntary organisation working in Norfolk to provide a range of services to support Deaf people and their families through the provision of information and communication support.

Website: www.deafconnexions.org.uk

Telephone: 01603 660889 

Email: mail@deafconnexions.org.uk

Norfolk Deaf Children's Society

NDCS is a local Deaf children’s society that also supporting the families of deaf children with activities, events and advice.

Website: www.norfolkdcs.co.uk

Telephone: 01603 526664

Lowestoft and District Deaf Society

Lowestoft and District Deaf Society offers: BSL courses, Lip-reading classes, Hearing aid clinics and hosts coffee mornings and social activities.

Telephone: 01502 512073

Email: lowestoftdeaf@yahoo.com

Facebook: @LowestoftDeafCentre

Suffolk Hearing Advisory Service

Suffolk Hearing Advisory Service provides hearing aid maintenance and repairs with monthly clinics in Lowestoft.

Website: NHS: Suffolk Hearing Advisory Service


DeafPLUS offers information and advice about hearing loss, advocacy services, support with independent living, an advice line, health and wellbeing information and hearing loss support.

Website: www.deafplus.org

Telephone020 7790 8478 

Email: info@deafplus.org

Waveney Deaf Children's Society

Waveney Deaf Children’s Society are a local group affiliated to the NDCS. They support Deaf children and their families and organise social events for Deaf children and their families.

Email: waveney@ndcsgroup.org.uk

Facebook: @WaveneyDeafChildrensSociety

NHS National Deaf Mental Health Service

National Deaf Services provides a range of comprehensive mental health services for Deaf adults, children and their families. They are committed to: the employment of deaf service users and carer involvement in all aspects of care. respect and promotion of Deaf culture and language.

Website: www.swlstg.nhs.uk

Telephone: 020 3513 4640

Email: adultdeafinpatientservicebluebell@swlstg.nhs.uk

Fax: 020 3513 4643

Better Together - Norwich, Great Yarmouth, South Norfolk and Broadland

Better Together brings people together and offers information, advice and support to help people make the most of activities and opportunities in their area. Online and phone referral, 1-to-1 assessment, coaching and support from a team of Life Connectors, support to access groups and activities and freephone helpline open 9-5pm, Monday-Friday.

Website: www.bettertogethernorfolk.org.uk

Telephone: 0300 303 3920

Email: info@bettertogethernorfolk.org.uk

Royal Deaf Association

Royal Deaf Association have launched a new project in association with East Suffolk Council to reduce social isolation for Deaf people aged 55+ living in East Suffolk.

Email: Deafage@royaldeaf.org.uk 

BSL Video: RAD’s new project: Deaf Friends Suffolk

Hear For Norfolk

Hear For Norfolk aims to improve the lives of young people and adults of all ages in Norfolk with all degrees of hearing loss. They achieve this by offering personal, emotional and practical support, undertaking hearing aid maintenance, ear wax removal using microsuction, providing information on hearing loss and related conditions, and training.

Website: www.hearfornorfolk.org.uk

Telephone:  01603 404440

Email: nda@hearfornorfolk.org.uk

Fax: 01603 404433